Is Minted Good for Small Businesses? (2026)

Many reviewers report issues with shipping and delivery, including delays, missed deadlines, and missing items. Several customers mention paying extra for expedited shipping but not receiving their orders on time, particularly during the holiday season. For example, one reviewer stated, "Although fast shipping was heavily advertised, my Christmas cards were delayed and did not arrive by the promised timeframe despite paying for rush shipping."

Customer service experiences are mixed, with many reviewers reporting long wait times, difficulty reaching representatives, and unhelpful responses. Some customers mention spending hours on hold trying to resolve issues. However, some reviewers also describe positive interactions with helpful and responsive customer service agents. One reviewer said, "I paid for priority shipping and my order was shipped two days after the promised delivery date. Also, I don’t think Minted has a customer service department. I called and was on hold for 2.5 hours..."

Many reviewers praise the quality of Minted's products, particularly the designs and printing. Customers often highlight the unique and artistic designs available. However, some reviewers mention issues with printing errors or lower quality frames compared to previous orders. One reviewer noted, "Love their product and have ordered from them a number a years without any issues."

Several reviewers report issues with order accuracy, such as missing envelopes, incorrect prints, or receiving cards with errors. This leads to frustration and delays, especially for time-sensitive orders like wedding invitations or holiday cards. One reviewer stated, "Well, after arriving late, I received my cards from Minted. The cards were great, but they shorted me five envelopes. Really?"

Some reviewers find the Minted website easy to use and navigate, particularly for customizing designs and placing orders. The proofing process is also appreciated. However, one reviewer mentioned issues with promo codes not applying correctly during checkout. One reviewer mentioned, "After downloading photos and writing (and editing) text for my Valentine cards, I will say this about Minted: The website is easy to use..."

Some reviewers feel that Minted's products are overpriced, especially considering potential issues with shipping, customer service, and order accuracy. The cost of expedited shipping is also a concern when orders are delayed. One reviewer stated, "I reallly wished I had looked at these reviews before ordering my wedding invitations from minted. They were SO OVERPRICED."